STRUCTURE AND MECHANISM OF CORPORATE GOVERNANCE

safe mechanisms to operate as anonymous or confidential communications when normal lines are inoperative or ineffective. Such as a special whistleblower channel.

4. Establish relevant communication methods
   The method of communication takes into account the time, the audience/listener, and the nature of the information.

Principle 15: External Communication

The Company communicates with external parties regarding matters that affect the effectiveness of internal control.

1. Communication with external parties
   A process is implemented to communicate relevant and timely information to external parties including shareholders, partners, owners, governments, consumers, financial analysts and other external parties;
2. Facilitate incoming communication
   Open lines of communication facilitate input from consumers, suppliers, external auditors, government, financial analysts, and others, to provide relevant information to management/Board of Directors and the Board of Commissioners;
3. Provide a separate line of communication
   Separate communication lines are implemented as fail safe mechanisms to operate as anonymous or confidential communications when normal lines are inoperative or ineffective. Like a special whistleblower channel;
4. Communication with the Board of Commissioners Relevant information generated from the assessment carried out by external parties is communicated to the management/ Board of Directors and the Board of Commissioners;
5. Establish communication methods
   The communication method takes into account the timing, audience, nature of communication, as well as the terms of agreement and government regulations;
6. Appy various forms and means of communication with employees and other related parties, including through:
1. Preparation of guidelines for implementing policies and procedures;
2. Circular letter;
3. Memorandum;
4. Announcement;
5. Utilization of intranet and internet; and f. Oral directions.
7. Manage, develop, and update information systems to improve the usability and reliability of communication on an ongoing basis, taking into account the following:
1. Information system development is based on the strategic plan for developing information systems which is part of the Company's overall strategic plan;
2. Mechanism to identify the development of information needs;
3. Technological developments and advancements;
4. Continuous monitoring of the quality of information which includes content accuracy, accuracy, and ease of accessing information; and
5. Adequacy of human resources and funds for the development of information technology.